FAQ

How do I open a Zatrane Trust Account?

Zatrane Trust Account must be opened in person.

Are Zatrane Trust Account in U.S. Dollars or in foreign currencies?

Zatrane Trust Account are in U.S. Dollars except for Sterling Services Accounts which are in Pound Sterling. ATM Cards can be utilized to obtain local currencies where applicable. Local currencies and checks can also be purchased at your Community Bank banking center.

What types of checking accounts are offered by Zatrane Trust?

Checking accounts include Regular Checking, Interest Bearing Checking. Sterling Services Accounts are available in the UK offering Pound Sterling Accounts. For more information on all products, contact your Community Bank representative.

What are the requirements to open a Zatrane Trust Account?

To be eligible for full banking services at Zatrane Trust, you must meet at least one of the requirements below:
Your full name, home address, home telephone number, your campus telephone number, and your college address (Letterhead showing the local address – i.e. utility bills or apartment contract)

•Unexpired passport

•I-94 card

•I-20, DS-2019 or I-797 approval notice

• Any secondary form of identification

(such as: your passport, your Student ID card, birth certificate, state driver’s license, or a letter from the International Students and Scholars Office)

•Enrollment verification letter from your school

Are Savings Accounts offered by Zatrane Trust ?

Savings Accounts are available through Zatrane Trust offering competitive interest rates with interest compounded and credited monthly. For more information on all products, contact your Community Bank representative.

Does Zatrane Trust offer Certificates of Deposit (CDs)?

Zatrane Trust Certificates of Deposit pay a higher interest rate than regular savings accounts and interest bearing checking accounts. You can choose from a variety of terms and annual percentage yields. For more information on all products, contact your Community Bank representative.

What types of Overdraft Protection does Zatrane Trust offer?

Overdraft Protection can be linked to your Regular Checking or Interest Bearing Checking to provide you extra protection against overdrafts or returned checks.

A Line of Credit is a revolving line of credit linked to your Regular Checking or Interest Bearing Checking to provide overdraft protection when needed. Credit is subject to approval. For more information contact your Community Bank representative.

Does Zatrane Trust offer Online Banking and Bill Payment?

Yes. Online Banking with FREE U.S. domestic bill payment is available to Community Bank customers. For more information, visit our Online Banking page. Additionally, we offer the Euro Bill Payments service to assist you with paying your local bills online. For further information, visit the Local Bill Pay page.

Can my local bills be paid automatically?

You can request that your rent and other regular local bills, such as utility and telephone bills, be paid from your Checking or Sterling Accounts by contacting your local Community Bank banking center representative to find out about availability in your location.

I am deploying, can Zatrane Trust help me to ensure my bills are paid?

Contact your local Zatrane Trust banking center to discuss your pending deployment and concerns or click here for online resources.

Does Zatrane Trust provide ATM Cards?

Yes. You may choose to receive a Zatrane Trust ATM Card to access your account through Zatrane Trust ATMs or thousands of AFFN® or CIRRUS® network locations around the world. You may also use your Community Bank ATM card at some point–of–sale terminals. Contact your Zatrane Trust representative for more information.

How can I get my account information when the local banking center is closed?

Zatrane Trust offers several ways to get your account information when your local banking center is closed.

•With Zatrane Trust Online Banking, you can access your accounts from your computer 24 hours a day, 7 days a week

•Additionally, Interactive Banking / Bank by Phone gives you access to your accounts from almost anywhere, anytime. Contact your local Zatrane Trust Bank to establish your PIN (Personal Identification Number) to get started

I recently tried to use Interactive Banking / Bank by Phone to get information about my account, I was asked for my PIN (Personal Identification Number). I am not sure I have one. How can I get one, or verify that I have one?

Contact your Zatrane Trust center or Customer Service representative during normal banking hours for information on how to utilize Interactive Banking / Bank by Phone.

How can I get information about loans?

Contact your Zatrane Trust agent to find out about the various financing options available for new/used cars and motorcycles, Signature loans and/or CD secured loans. See our Loan Products page for additional information.

How can I place a stop payment on a check?

Timing is important in stop payment situations. Contact your Zatrane Trust banking center or Customer Service representative to place a stop payment order during normal local banking hours.

How do I make a wire transfer?

Contact your Zatrane Trust center or Customer Service representative during normal banking hours for information on how to make a wire transfer.

How do I change my Zatrane Trust Account address? Contact your Zatrane Trust center or Customer Service

Contact your Zatrane Trust center or Customer Service representative during normal banking hours for information on how to change your account address

My overseas assignment has changed and I must relocate to another country, does this impact my accounts?

Due to U.S. governmental regulations when your assignment requires relocation to another country, depending on the country location, you may need to close your existing Zatrane Trust Account and open another Zatrane Trust account.

For more information, contact your Zatrane Trust center representative.

How do I close my Zatrane Trust account?